Good customer service is important to just about every business around the world. It does not matter what kind of business you operate, whether you deal with the general public or just other companies, having someone with a good telephone manner answer your phone can make a big difference in your bottom line. More than 80% of customers say that they like to go back to a business where they have received good customer service. Nearly 60% admit that they would switch companies if they thought they could get better customer service. It has been found that about 60% of companies that make customer service a priority have higher profits than those who do not. Having someone answer your phones is the first step. Whether you need a 24 hour answering service or a business telephone answering service that only works for you during certain hours, hiring a service will help your bottom line.
Reasons to Consider Hiring a Professional Answering Service
- It is cheaper than hiring people to answer your phone. If you want all of your calls to be answered, you need more than one person to do that. You can go through the hassle and deal with the expenses associated with hiring new staff. That means paying salaries and benefits for at least a few new people. You can go another way to save money and get your clients and customers the best customer service around. By hiring a cive telephone answering service , you get all of the benefits of having additional staff for a lot less money.
- The level of your customer service will skyrocket. When you hire a professional answering service, even a 24 hour answering service, you get people who have bee trained on dealing with clients and customers on the phone. That means they provide the best customer service. Your clients and customers will notice their professionalism. For more detailed information, you can provide the live phone answering service with scripts and other information that will make the experience better for everyone.
- Get a jump on your competition. When you have a 24 hour answering service, you are never really closed. When any of your customers or clients call, they will get a real, live person. Most people do not leave a message when they get a voicemail and worse, they do not call back. If your customers need help, they want to get someone when they need that help. Not all businesses need a 24 hour answering service but if yours does any kind of technical support, you may want to consider it. People love being able to reach a real person when they need help. If your business is a medical practice, you definitely need your patients to be able to get someone when they call with a problem. For medical offices, this is about more than just customer service, as important as that is, it is about your brand.
- You can help people who speak different languages. Many of the national answering service companies can offer you people to answer the phones can do so in multiple languages. Most offer Spanish as an option but there are other languages that you can request, depending on where you live and who your client and customer base is. This only helps you improve the service you are offering the people who use your services or buy your goods.
It is easy for many small businesses to think that they can get the same kind of service from an automated voice system where people listen to prompts and push buttons. The fact of the matter is that people do not respond as well to those systems as they do to live people who can answer their questions and get them the help they need, when they need it. When you are considering your options when it comes to your phone service, think about how you feel when you call a company and get an automated system. It can be frustrating and annoying. Hiring a professional answering service can be a very cost effective way to do business.