All too often businesses say that customer satisfaction is the key to success. By fostering a healthy relationship with its customers, a company will continue to grow. But in many cases, this is all talk and no action. If you’ve ever called a customer service line, you know the drill. The wait times are usually…
More than 60% of Americans prefer over-the-phone customer service. This means that whether you want to improve your current customer service model or completely revamp it, business telephone answering services are able to help. Small business answering services are beneficial in a variety of ways, as they will drastically improve your customer service capabilities. –…
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